1. INTRODUCTION
This Privacy Policy governs the manner in which Dog Genius Incorporated (“Dog Genius,” “we,” “us,” or “our”) collects, uses, maintains, and discloses information collected from users (“User,” “you,” or “your”) of the website https://doggenius.ca (“Website”). This Privacy Policy applies to the Website and all products and services offered by Dog Genius.
2. DATA COLLECTED
PERSONAL INFORMATION
We may collect personal information from Users in various ways, including but not limited to, when Users visit our Website, place an order, fill out a form, or engage in any other activities, services, features, or resources we make available on our Website. The personal information we may collect includes, but is not limited to:
- Full name
- Contact information (email address, phone number)
- Address
HOW WE USE THE COLLECTED INFORMATION
We may use the personal information collected from Users for the following purposes:
- To process transactions: We use the information provided by the User to process payments for the services provided.
- To improve customer service: The information provided helps us respond to customer service requests and support needs more effectively.
- To send periodic emails: We may use the email address provided to send information and updates related to our services. It may also be used to respond to inquiries, questions, and/or other requests.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
THIRD-PARTY WEBSITES
Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, and other third parties. We do not control the content or links that appear on these third-party websites and are not responsible for the practices employed by websites linked to or from our Website. Browsing and interaction on any other website, including websites that have a link to our Website, is subject to that website’s own terms and policies.
SOCIAL MEDIA
During the training sessions, Dog Genius may take photos or record videos for documentation purposes and to showcase training progress and success stories. By using our services, clients grant Dog Genius the right to use these media, including photos and videos, on social media platforms, such as Instagram, Facebook, and Twitter, for promotional and educational purposes. Dog Genius will exercise discretion in selecting and sharing media and will not disclose any sensitive or personally identifiable information in such materials without explicit consent.
3. LIFETIME ASSISTANCE
Upon completion of the services provided, Dog Genius agrees to provide lifetime assistance to clients through text, calls, or emails to address any future concerns related to their dog’s behavior and training. However, the success of the training is contingent on the client’s active efforts and participation in reinforcing their dog’s learning. The client’s commitment to implementing the training techniques and instructions provided during the sessions is essential for achieving desired outcomes. Failure to actively participate and cooperate in the training process may impact the effectiveness of the training, and Dog Genius reserves the right to limit or withhold certain aspects of lifetime assistance.
4. COOKIES
Our Website may use “cookies” to enhance User experience. Cookies are small data files that are placed on your device’s browser for record-keeping purposes and to improve your browsing experience. Users can choose to set their web browser to refuse cookies or to alert them when cookies are being sent. Please note that disabling cookies may affect the functionality and usability of our Website.
5. LIABILITY LIMITATION
The liability of both parties for any damages or losses that may arise during the training sessions shall be limited to the total amount paid by the client for the services.
Dog Genius Incorporated is fully insured, providing an added layer of protection for both our clients and our services.
6. GOVERNING LAW AND JURISDICTION
This Agreement and Privacy Policy shall be governed by and construed in accordance with the laws of the province of Ontario, Canada. Any disputes arising under or in connection with this Agreement and Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario.
7. CHANGES TO THIS PRIVACY POLICY
Dog Genius has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
8. YOUR ACCEPTANCE OF THESE TERMS
By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
9. CONTACT US
f you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:
Dog Genius Incorporated
Business Address: 2967 Dundas Street West, Toronto, Ontario M6P1Z
HST # 736020546 RT0001
10. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.